Privacy Policy

Effective Date: January 2026
Last Updated: January 2026

NamClass (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable data protection laws.

1. Information We Collect

We collect the following types of personal information:

• Account Information: Name, email address, phone number, and password when you register
• Tutorial Centre Information: Centre name, address, contact details, and banking information for payment processing
• Student Information: Names, contact details, parent/guardian information, grade levels, and academic records as entered by tutorial centres
• Payment Information: Payment records, fee information, and transaction history
• Usage Data: Information about how you use our platform, including access logs and feature usage

2. Purpose of Processing

We process your personal information for the following purposes:

• Providing and maintaining our school management services
• Processing subscription payments and generating invoices
• Communicating with you about your account and our services
• Improving our platform and developing new features
• Complying with legal obligations
• Preventing fraud and ensuring security

3. Legal Basis for Processing

We process your personal information based on:

• Consent: When you register and agree to our terms
• Contractual Necessity: To provide the services you have subscribed to
• Legal Obligation: When required by law
• Legitimate Interest: For improving our services and ensuring security

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors (Stripe), hosting providers (Vercel, Supabase), and communication services
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymise your data within 90 days, except where retention is required by law.

7. Your Data Protection Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Object: Object to the processing of your information
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your data in a structured format
• Withdraw Consent: Withdraw consent at any time

8. Children's Privacy

Our platform may store information about children (students) as entered by tutorial centres. Tutorial centres are responsible for obtaining appropriate consent from parents or guardians before entering student information. We do not knowingly collect personal information directly from children under 18.

9. Cross-Border Data Transfers

Your data may be transferred to and processed in countries outside Namibia (including the United States for our cloud service providers). We ensure appropriate safeguards are in place for such transfers in compliance with data protection requirements.

10. Cookies and Tracking

We use essential cookies to provide our services and ensure security. We do not use tracking cookies for advertising purposes. You can manage cookie preferences through your browser settings.

11. Information Officer

For any privacy-related inquiries or to exercise your rights, please contact our Information Officer:

12. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.